Privacy Policy
1. GENERAL
Our Privacy Policy was last updated on 14th July 2022. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
1.1 Real Insight Limited recognises the importance of protecting your privacy.
1.2 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.realinsight.co.uk (our site) or using our SCA application you are accepting and consenting to the practices described in this policy.
1.3 We process your personal data in so far as it is necessary for the purposes of the legitimate interests pursued by us in providing our service.
1.4 We may process Personal Data under the following conditions:
- Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
- Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You.
- Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
- Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
- Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
For the purpose of the Data Protection Act 1998 (the Act) and GDPR, Real Insight Limited of The Maltings, 70A High Street East, Uppingham, Rutland LE15 9PZ is a data controller and our Information Commissioners Office (ICO) data protection registration number is ZA038820. The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. You have the right to complain to a Data Protection Authority about our collection and use of your personal data.
You may exercise your rights of access, rectification, cancellation and opposition of your personal data by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.
3. CONTACT
If you have any queries about this Privacy Policy, please contact us via email at support@realinsight.co.uk or by post to the address specified at clause 2 above.
4. COOKIES AND USES MADE OF YOUR DATA
4.1 Like most web sites this site uses cookies. We use required functional cookies within the Real Insight web site and the SCA web application to generate your SCA report and maintain your account.
4.2 Most browsers allow you to refuse to accept cookies, although please note that blocking cookies may have a negative impact on the usability of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.
4.3 Our website contains links to other websites. This privacy policy applies only to this site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
4.4 Personal information submitted to us via this website and/or the SCA application will be used for the purposes specified in this privacy policy or in relevant parts of the website or SCA application.
4.5 We may use your personal information to:
(a) send to you reports purchased via the SCA application, and supply to you other services purchased directly from us;
(b) send dispatch notices and/or invoices to you, and collect payments from you;
(c) deal with enquiries and complaints made by or about you relating to the website/SCA application; and
(d) Send you our newsletter and other marketing communications relating to our business which we think may be on interest to you, by email (and you can inform us at any time if you no longer require marketing communications).
4.6 By way of example only, the information that we obtain from the functional cookies that we may use, may be used by us to:
(a) recognise your computer when you visit our website and track your general use whilst navigating our website/SCA application;
(b) help keep the website/SCA application secure;
(c) enable you to use some of the features of our website/SCA application; and
(d) to improve the website/SCA application’s functionality and efficiency and your experience as a whole whilst using the website/SCA application.
4.7 All our website financial transactions are handled through our payment services provider (PayPal). We will not store or collect your payment card details. That information is provided directly to our third-party payment processor (PayPal) whose use of your personal information is governed by their Privacy Policy.
You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments in connection with the purchase of SCA Reports or other services from us via our website and dealing with complaints and queries relating to such payments.
4.8 We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
5. INFORMATION WE MAY COLLECT FROM YOU
5.1 While using our service, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you, that is specifically your Email address plus any basic processing information that we receive from PayPal if you purchase an SCA report.
5.2 We do not store credit card details nor do we share customer details with any 3rd parties.
5.3 We may collect and process the following data about you:
(a) information about your computer and about your visits to and use of our website/SCA application.
(b) information relating to any transactions carried out between you and us on this website/SCA application.
(c) information that you provide to us for the purpose of registering with us.
(d) information that you provide to us for the purpose of buying an SCA report.
(e) any other information that you choose to send to us.
5.4 Usage data is collected automatically when using the service.
6. DISCLOSURE OF YOUR INFORMATION
6.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
6.2 We may disclose information about you to any of our employees as reasonably necessary for the purposes as set out in this privacy policy.
6.3 In addition, we may disclose your personal information to:
(a) the extent that we are required to do so by law in connection with any legal proceedings or prospective legal proceedings;
(b) establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(c) the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
7. WHERE WE STORE YOUR PERSONAL DATA
7.1 We will store all the personal information you provide on our secure (user-authentication, password and firewall-protected) servers. All electronic financial transaction data associated with transactions you make on or in relation to our website will be encrypted using SSL technology.
7.2 Your password associated with transactions you make on or in relation to our website/SCA application will be encrypted during transmission between your web browser and our server using SSL technology.
7.3 We cannot guarantee the security of data sent over the internet. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
7.4 You are responsible for keeping your password and user details confidential, and your personal details up to date.
7.5 The data that we collect from you may be transferred to a destination outside the European Economic Area ("EEA"), in that it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers (for example PayPal). Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
8. YOUR RIGHTS
8.1 You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at support@realinsight.co.uk.
8.2 You have the right under this Privacy Policy, and by law if You are within the EU, to:
- Request access to your personal data. The right to access, update or delete the information we have on you. Please contact us to assist You. This also enables you to receive a copy of the personal data we hold about you.
- Request correction of the personal data that we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.
- Object to processing of your personal data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your personal data on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
- Request erasure of your personal data. You have the right to ask us to delete or remove personal data when there is no good reason for us to continue processing it.
- Request the transfer of your personal data. We will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw Your consent. You have the right to withdraw your consent on using your personal data. If you withdraw your consent, we will not be able to provide you with the service.
9. ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.